1. Make sure to plug the capture card into a USB 3.0 port on your PC (refer to "lmportant Notice" to identify USB 3.0). The transmission bandwidth of USB 2.0 is not enough to stream 1080p60 videos.
2. Make sure the capture resolution on your streaming software is 1080p 60fps.
3. Contact WARRKY for a techniqual support.
   
   

Here are some solutions for Windows:

• Windows "Settings" → "Privacy & Security" → "App permissions" → Click "Microphone" → Turn on "Let apps access your micro-phone" → Find your streaming software and enable it
• "Control Panel" → "Hardware and Sound" → "Sound" → "Recording" → Right-click "WARRKY USB 3.0" → Select "Properties"→"Listen" → Check the "Listen to this device" box
  
  

Yes, but the headphones must have two plugs and be connected to the audio-in and audio-out ports correctly. For headphones with only one plug, you can only plug it into the audio-out port for listening.

No, this capture card works with your streaming software right out of the box.

This capture card comes with a lifetime warranty.

The PD port only charges USB-C output devices like the Oculus Quest / iPad. For fast charging, use the original charger.

Ensure the capture software setting (1080P@60fps) and USB-C connection are secure.

No driver is required. It works directly with streaming software.

Enable V-Sync on your device and lower game FPS/resolution to reduce latency.

This dock is compatible with Samsung Galaxy S22 Ultra, and it would work with DeX mode. Besides, WARRKY provides Lifetime Unconditional Warranty for all the products we sold. You may go ahead and purchase with confidence.

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This dock works for most Type C devices but it requires the Type-C port to feaure the video output function to utilize the HDMI 2.0 port. Typically, USB C 2.0 or 3.0 cannot achieve that. Not compatible for Nintendo Switch.

The charger included with the steam deck will work for the dock. We strongly recommend the official Valve Steam Deck charger which proves to be the most stable one in terms of compatibility while third-party chargers face various compatibility issues like "slow charger" hint.

Please kindly note that No extra software is needed for this plug&play dock. And we recommend you to keep updating the Steam OS to the latest version.

The settings of some games are limited to the default 1280x800 in Gaming Mode. Please turn to Game Settings>Properties>General>Game Resolution to achieve higher resolution. Meanwhile, make sure HDMI ports and cables are HDMI 2.0 or above.

Connect the dock with the original charger for sufficient power. Change an HDMI cable (version 2.0 or above). When playing 3A games, lowering the resolution would increase the frame rate. Update the Steam OS to the latest version.

Please follow the troubleshooting steps below to resolve your issue:

1. Make sure your PC meets the recommended specs by Oculus.
2. Make sure to plug into a USB 3.0 on your PC.
3. Make sure your Oculus software is up to date on both your PC and your headset.
4. Ensure all drivers needed (windows/GPU/USB) are fully updated.
5. Disable the following settings if they are turned on:

• -PC Oculus software: PTC (public testing channel)
• -Headset Oculus software: Air Link
• -Windows 10: Game Mode

6. Disconnect the link cable on both ends and reboot your Quest headset.

7. Reboot the Oculus software (Settings > Beta > Restart Oculus) and reconnect the cable to use Link again.

Oculus Official says Link cables cannot charge your headset while in gameplay, but slow the

depletion of the battery. Thus, Using Quest Headset with Link connected can last longer than

using the headset standalone.

Plugging into a USB 3.0 port (mostly output 5V, 1A), link cables can provide current as:

-WARRKY 6mm cable: ≈1A

-Ordinary 4.5mm cables: ＜0.8A

Besides, this cable also can support up to 3A current to fast charge at 15W if you use it with a

wall charger (5V, 3A).

If you don't hear any sound, or are having trouble with your mic when using Oculus Link, make

sure that your software is up to date and that the volume is not muted on the device andcomputer. Next, check the audio input and output sources for both your headset and your PC.

To check the audio input and output for your Meta Quest:

1. Open the Oculus app on your computer.
2. Click Devices in the left side menu and then select Meta Quest and Touch.
3. Below Audio Output in VR, make sure your Meta Quest is selected.

To check the audio input and output for your PC:

1. Click the Speaker icon in the taskbar in the bottom-right part of your screen.
2. Click the ^ arrow to open a list of audio devices connected to your computer.
3. Check that your audio and mic are both set to Oculus Virtual Audio Device.

Additionally, if you are using any third-party VR software on your PC, make sure that Oculus

Virtual Audio Device is set as your audio input and output source there as well.

If you've received an error message while using your Meta Quest 2 with Link, please try

these troubleshooting steps:

• Enabling the Virtual Audio Device

While the error message and your PC both reference headphones as the issue, there's a high

probability that the issue isn't with physical headphones. When using Link, the Oculus

desktop app sees the Virtual Audio Device as a physical audio device (like headphones). To

fix the issue:

1. On your PC, navigate to Windows Settings > Sound > Manage sound devices. This should show all of the sound devices currently being recognized and prioritized by your PC.
2. Select Oculus Virtual Audio Device
3. If the device is currently disabled, enable it, then restart your computer.

• Updating Drivers

If this method doesn't work, make sure that you have the latest drivers and that your Meta

Quest headset is also up to date. To check for driver updates:

1. Close the Desktop app.
2. Press the Windows key + R on your keyboard to open the Run command.
3. Enter C:\Program Files\Oculus\Support\oculus-drivers.
4. Open oculus-driver.
5. Open the Oculus app and then try to connect your headset again.

Your Meta Quest will receive software updates when plugged in and not in use.