Q: Does it work with smartphones or tablets?
A: Most smartphones DOES NOT support, except for Samsung S8/S9, HTC U11, and few others. We would recommend checking the specs of your smartphone or tablet first. If it supports Video Out through USB-C/Type-C, then YES
Q: What's the max. resolution support for this adapter?
A: Supported resolutions and refresh rates of the adapter are entirely dependent on the USB-C host devices and connected display specifications. If your computer supports 4K@60Hz, while your monitor/TV only supports 4K@30Hz or 1080p, you can only output 4K@30Hz or 1080p rather than 4K@60Hz
Q: Does this product works for the S8/S9 to Mirror?
A: YES. The adapter is compatible with Samsung Galaxy S9/S9+, S8/S8+, and Note 8, which can mirror the phone screen to the monitor or TV. For some other smartphones, we recommend checking the official website for compatibility first
Q: Stream Netflix/Hulu/Amazon Prime Video with this Adapter?
A: YES, this adapter is compatible with HDCP, so fully compatible for streaming protected content
Q: My laptop does not have Thunderbolt 3.0, but it has a USB-C port. Will this output 4K@60Hz?
A: Well, you have to make sure your laptop can supply audio &video through the USB C port first. And then check out whether your laptop would support up to 4K@60Hz or not. However, if your computer supports 4K@60Hz, while your monitor/TV only supports 4K@30Hz or 1080p, you can only output 4K@30Hz or 1080p rather than 4K@60Hz. 2015 MacBook 12 inch does not support 4K@60Hz output; it has a maximum output of 4K@30Hz. Please email firstname.lastname@example.org if you still not sure about the compatibility
Q: Why the display screen is black when I have connected the cable with my laptop?
A: Hey Dear, you may try the following steps to see if it helps:
- Check if you plug into the right USB C port (the one with USB 3.1 Gen 1);
- Check if the display needs to change the input source manually;
- Check if your device needs to upload the driver. (USB port);
- Check if the HDMI to HDMI cable works in good conditions. If the problem remains, please email email@example.com for more solutions.