Switch & Splitter
4K 60HZ HDMI Switch 3 in 1 out
If the solutions below cannot help resolve your issue, please contact us. We will provide help as soon as possible.
Not working or malfunctions like flicker/black screen/cut-off
- This switch can only convert signals from 3 source devices to 1 display.
- Please clean the dust on the video ports with a dry pad.
- Make sure all connections are tight.
- Some displays with multiple HDMI ports do not detect and switch to the correct input automatically, please manually adjust it.
- Try with other HDMI cables. HDMI 2.0 and above are recommended.
- Make sure the HDMI cables meet the *HDMI Cable Requirement* (please refer to image)
The max resolution that this HDMI switch supports
lt supports 3840 x 2160(4K) at 60 Hz and is backward compatible with 2560 x 1440(2K) at 144 Hz,1920 x 1080(1080p) at 240 Hz.
HDCP error
- For displaying HDCP content, the relevant devices, including the source devices and the display must all support HDCP.
- Update your browser to the latest version or use another browser. (Note: Apple Safari is prone to HDCP problems.)
Notice
- Cannot work between 1 source device and 3 displays.
- This switch does not support eARC and ARC.
- This switch does not feature auto switch function. Please manually switch by pressing the button on the top.
- Please connect the power cable on this switch to any USB-A ports/power adapter for some power-hungry devices.
4K 30HZ HDMI Splitter 1 in 2 out
If the solutions below cannot help resolve your issue, please contact us. We will provide help as soon as possible.
Please read the following information before purchasing
- This HDMI splitter only splits one HDMI source into two displays with the same content ONLY. (NOT Extend)
- When connecting to a laptop, please be noted this product can only work under 'AAA' mode or 'ABB' mode but NOT ABC' mode.
- Cannot work with the soundbar since it can not extract audio. Do not support ARC function.
- Support up to 4K@30Hz,2K@60Hz,and 1080P@120Hz. Support 21:9 wide screen resolution. If you are connecting 2 monitors with different resolutions and refresh rates the actual resolution and refresh rates will be restricted by the lower one's performance.
- This HDMI splitter supports 4K@30Hz when connecting HDMI cable shorter than 66ft / 20m. For power-hungry devices, please connect to an external USB power supply with a USB-C cable when you are using HDMI cables longer than 15ft / 4.5m.
- If you want to display 4K content with this HDMI splitter, please make sure your HDMI cable is HDMI 2.0 or above. For TV stick users, an extra HDMI female to female adapter is needed to connect to this HDMI Splitter.
Product doesn't work
- Please check the LED lights. If the LED lights are off, please plug in a USB-C cable to offer enough power supply.
- Please make sure you set the right HDMI channel on your HDMI source device and HDMI display devices. If your HDMI source device supports 4K@60Hz, please lower it down to 4K@30Hz to make it work properly.
- Please connect the HDMI source device and HDMI display devices directly to see if they display normally.
- Please make sure the length of your HDMI cables is within 66ft/20m.
- If you are trying to order an adapter for one HDMI display device and multiple HDMI source devices, please contact us to get the correct product you want.
Different resolution display
- If the maximum resolution of the two displays is not the same, it will show the lower resolution display.
- Please manually lower the video source device's resolution to the minimum resolution of the two displays, or it would only show on the higher resolution display.
Screen flickering
- Clean dust on video ports with a dry pad.
- Make sure all the connection is tight.
- Plug in a USB C cable to offer power supply for power-hungry devices(Apple computer, for example).
No audio
Go into system: Preferences -> Sound -> Output -> Audio. Change the audio output to your TV or other devices.
HDCP error
- For displaying HDCP content, the relevant devices, including the source devices and the display must all support HDCP.
- Update your browser to the latest version or use another browser. (Note: Apple Safari is prone to HDCP problems.)
4K 60HZ HDMI Switch 2 in 1 out Bi-Directional
If the solutions below cannot help resolve your issue, please contact us. We will provide help as soon as possible.
Product doesn't work
- Change to other HDMI cables (HDMI 2.0 or above is recommended) or change to other HDMl ports on your displays/sources, and see if there is any difference.
- Please wipe the plug with dry pads and make sure all connections are tight.
- Wake up your connected sources or get your sources powered. Since this switch gets power from the sources, some sources cannot put out enough power individually in some cases (like sleeping mode and power save mode).
- Turn down your resolution to 2K or 1080P. When your sources output 4K content but your display is not capable of 4K, display issues may happen.
- Some displays with multiple HDMl ports do not detect and switch to the correct input automatically, please manually adjust it.
Cannot Show on Two Displays Simultaneously
Please note this switch can only support a single display in Mode 2 (switch between displays) and cannot split the content into two displays. If this product cannot cover your need, please contact us first and we would give you a satisfactory solution.
Cannot Get 4K
- Please check the distance of transmission is less than 2M at 4K@60Hz, and 5M at 4K@30Hz.
- Please confirm your HDMI cable, host devices, and displays are capable of 4K resolution.
Not compatible with ARC funtion
Cannot work with the soundbar since it can not extract audio. Do not support ARC function.